GPS Healthcare - Yew Tree
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Based on 54 reviews
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Reviews (54)
Cannot get through
March 29, 2023
The doctors at this surgery are very good at communicating with the patients. I manage to get appointments for my routine check up.
Excellent
March 28, 2023
Felt very safe and confident with the service I recently received from Dr Beech. Everything was explained to me so I understood and I didn’t feel rushed and was listened to.
I left feeling reassured and happy.
I left feeling reassured and happy.
Poor communication within services
March 6, 2023
I do not speak good English and since I have been accessing my GP, it is always difficult to get someone to understand me. I think they need to have good interpreters for support individuals like me.
Unprofessional receptionist
March 1, 2023
The receptionist at the surgery are rude and unprofessional. They like to talk at the back room about the patients. I have made a formal complain to the service manager.
Good quality booking system
February 15, 2023
I think it is great at Yewtree medical centre with the call back system that allows me to book appointment in advance. Also Yewtree late night pharmacy are brilliant, friendly and professional.
Improvements to access GP appointment
February 8, 2023
The merge of healthcare surgeries at GPS has made it extremely difficult to get appointment, although improvements have been made.
Poor quality of care
December 12, 2022
The quality of care was awful before the pandemic, but now its a joke. It is causing avoidable harm to the patients and the complaints never gets to anyone because nothing has changed. I had to go private and pay for a proper diagnosis.
Rude receptionists at GP surgery
December 12, 2022
There are 2 receptionist at the surgery, they just want to make my life difficult. They are rude, no respect for service users. Am even concern about how they treat elderly people who are vulnerable.
Poor communication within services
December 12, 2022
I find the receptionists to be very rude and they lack communication skills. They don't look at you when talking to them, they are always busy chatting with themselves and not paying attention to the patients. If the front desk is not functioning well then I don't know what happens behind.
Cannot get through
December 12, 2022
I never get through and once I get through I am told to go to the pharmacy.