The Castle Practice

I had a mental health crisis and received on going support from a specific doctor. She called me to check in with me regularly and the surgery now make sure that all my appointments are with her, not only mine but for the rest of my family too.

I have lost confidence in the services. I can't get any face-to-face appointment with the doctor, can't access the online service. When I do a blood test, my results are not communicated to me unless I enquire about it myself. So many things have been going wrong since the pandemic.

When I call the reception, I don't get any answer, I walked in, and they don't allow me in. I don't know what they are all doing in there.

Am 65 years old and it is difficult for me to use the online appointment booking. I have not been able to see the doctor because of this. Calling the surgery is a nightmare.

The process is simple when it comes to booking appointments. It is easier to go to request appointments face to face at the surgery if you get their early which I do otherwise there is no chance of getting an appointment. Receptionists are not bad although they are a bit slow.

I have not a had a review yet for medications whilst being at this surgery apart from that there is no problem.

The surgery is clean and accessible.
I have never had any problems with the GP/Nurses. When you do see them, they explain the processes to you, and this is done thoroughly.

I cannot get appointments through the phone lines; I cannot access the online service to get my test results. I have lost confidence in the service and the health care providers.

After finding out I was pregnant with my second child, I called my GP practice who referred me to a midwife.
Within 6-8 weeks, the midwife contacted me to set me up on the badger app. She took all of my details etc.
From start to finish, my experience with the GP and midwife was great. I felt taken care of.

For myself it not a problem because I do not need the service, but for my 86-year-old mother, it's hard for her to get through when she needs to see the doctor. I have had to be harsh and use bad language with the receptionist which is not the right thing to do but I feel frustrated when Doctors say they will call, and they never do.

At the start of my cancer treatment, the GP was not very helpful, I was supported by cancer charities. I assumed that the GP was aware of my health condition but every time I called for something, I had to narrate my situation to the person on the phone. It was very frustrating. But they have improved a lot now and I am quite happy.

I have mental health anxieties and long term health conditions, because I am young, I don't get the full attention I need from the GP. They rush to speak with me on the phone and they don't give me the chance to express myself.