Marston Green Surgery

I am very happy with the surgery. I am registered at Manor House Lane Surgery but I quite often attend the Marston Green Surgery. The staff are nice, the doctors are great and I always have a good experience here.

I have been a patient here for over 20 years and I have no complaints. The doctors are very good. I have recently attended for physio due to a back problem and have found them helpful.

My experience of the surgery has been very good. I can usually get an appointment when I need one. I am happy with the service and care received.

I manage my diabetes well myself, but I have not had a diabetes check up since the covid pandemic.

I use the app to book appointments. You can book two weeks in advance. I find that emergency appointments are easily accessible too.

Booking appointments is an absolute joke. You spend 30 minutes holding on the line to talk to someone, and by that time the appointments are all gone and you are told to call back tomorrow. The system does not work, and the lack of access to my doctors is preventing me from getting the care I need. It is impacting my mental health and my quality of life. The doctors are really good, when you can see them.

I think the surgery is very good, they are very good to me.

The nurses and doctors are great, the problem is accessing them. It is very difficult to get through on the phone and book an appointment. It is unusual to get through straight away and get an appointment but occasionally you get lucky.

The doctors at the surgery are excellent. I cannot fault them.

I cannot fault the doctors, nurses or the receptionists. I can always get an appointment when needed. They are very accommodating.