SHP - Monkspath Surgery

Trying to get an appointment at my surgery is near on impossible, to the point that I have had to completely give up trying and attend the hospital instead. I am sent messages by the surgery that I need to book appointments but then cant get through and when I can there are no appointments available. It is a real shame because the care provided by the nurses and doctors is generally very good, but that's no good when you cannot access them.

They are ok.

You have to queue outside from 8.30 to make an appointment that is not for today. Good way to spread bugs. Not good in poor weather. Very long queue on the telephone.

The doctors and nurses are very good once you get appointment with them. Some times I can go for 6 months without having face to face appointment with the doctor. It can be quite frustrating.

Really disappointed with Monkspath so now I am going to Jacey practice which is much better as I can get appointment.

While being treated for a serious illness I felt I had no option but to leave this surgery. Impossible to get an appointment and a complete lack of helpfulness or understanding of my circumstances.

Today is the 24th March. Yesterday there were no routine appointments to book at all. Today after waiting over 49 mins in the phone queue the next available one is in June. I need help this week, not in 10 weeks time. I can’t just keep going like this hoping things will solve themselves anymore.

Seeing a doctor depends upon the severity of your medical condition and/or symptoms and quite often you get appointments with the nurse practitioner. I do not mind this because they have the qualifications, but i think seeing a doctor should be more available.

The surgery is not brilliant. Can be in a queue for hours to get an appointment. Its easier to book physically in person but it can be difficult to get there to do this. The doctors are great once you actually get to see them.

I find the doctors very good but its extremely difficult to get through on the phone lines for an appointment. I have waited an hour to get through in the past.