SHP - Monkspath Surgery

Everyone at the surgery is working hard to deliver a good service to the service users, I feel we need to have more patience with them. It has been difficult for everyone in the past 2 years.

When you finally get through after waiting for 45 mins, then to be told another 2 weeks just for doctors consultation. Then another wait for appointment for face to face.

I have been on a waiting list for hospital appointment for the past 2 years. I regularly need to see the doctor for update on my health and medication but its impossible to get through at times to book my appointment.

Totally impossible to get to see a GP at the Monkspath practice where I'm registered. If you do manage to get through on the phone (which is also highly unlikely), or make the effort to get to the surgery in person the only appointments available seem to be at partnership surgeries miles away. They simply don't seem to realise (or care) what anguish this causes their 'customers' when a genuine concern cannot be discussed and diagnosed.
Such a shame, as before joining the Solihull Health Partnership I would have recommended this surgery to anyone, but I wouldn't touch it with a barge-pole now and am actively looking to move to another practice, one not in the SHP!!

My blood test results are not being communicated to me. I have to call and find out myself and wait for more that an hour to be told to come in the next day to collect it. How about sending it in the post or emailing it to me. They take too long to do things and I wonder why the NHS is struggling.

Had Covid for 4 week. I developed a bad cough. I Contacted GP and spoke to the nurse. they were very efficient, responsive and prescribed me medication. They sent my prescription straight away.
I had to wait a long time on the phone - 1 hour approx.
Since it has combined with SHP, it's got worse. When the GP was single it was ok.

Treatment was fine at this surgery but difficult to get access.

Try to call to get an appointment. Only to wait on hold for over 45 mins to be cut off to call back another long wait and then to be told no appointments but can fit me in in either grove or blossomfield - this isn’t good when have no car and being ill and don’t want to get a bus or taxi when i literally live over the road from monkspath! Yet every time I walk by it is full of elderly people who seem to have no issues in getting an appointment/booking routine appointments. It seems this surgery is mainly for elderly patients who wish to talk about their ailments on a routine basis! Discrimination at its finest!

You have to queue outside from 8.30 to make an appointment that is not for today. Good way to spread bugs. Not good in poor weather. Very long queue on the telephone.

Happened twice when I’ve held for a hour and get cut off at 1 hour 1 min.