SHP - The Jacey Practice
Feedback Rating
Based on 110 reviews
Leave your Feedback
Reviews (110)
Worst doctors group ever
June 24, 2021
They are verging on criminal negligence now! No one can get to see a GP. You will never see or speak to your own GP. I called and got told if I wanted to speak to someone medically trained to call 111. Only when I got annoyed and said basically what is the point in you (the GP practice) even being there did they put me on hold then come back and say they had asked the doctors there my query and and answered it! So clearly they COULD help they just chose not to. Instead pushing all patients to go elsewhere whilst they stand around doing nothing.
Excellent to awful post SHP merger
June 7, 2021
Very long call waits, limited appointments, no online facilities. Jacey was excellent and went to mediocre following SHP merger. Access to GP services has been made very challenging for everyone which is serious - the whole SHP merger should be investigated properly.
Unable to speak to GP who knows my history
April 24, 2021
Although my last contact on the phone was dealt with ok there are times myself and husband need to speak to a certain GP as he knows our long term Heath issues. GP’s aren’t reading notes enough. SHP has ruined the service. Seems impossible to get face to face appt.
Too many people booked in for same time slot
April 1, 2021
Waited in a very long queue all round the carpark and it was a cold, wet and windy day. Too many people booked in for time slots. In the end I was 20 mins late for my slot but once at the front of the queue it was all run very smoothly... in and out within 5 mins.
A big impersonal organisation - uncaring
February 11, 2021
My family have been horribly let down by this practice now under SHP. Despite numerous calls to doctors and calling out paramedics twice a family member was left to suffer in excruciating pain with an undiagnosed fractured hip and other serious health issues for 5 days before eventually being admitted to hospital as an emergency due to the quick thinking of a nurse. At no point did a doctor visit in order to assess the patient despite being advised of his condition. Shocking.
SHP has ruined this practice.
February 9, 2021
Cannot get to speak to your own doctor. Serious health conditions not dealt with for life threatening conditions. Wrong prescriptions. Feel completely abandoned and as if they don't care. After years of going here have no confidence in the doctors.
been going here all my life, now it's useless
February 7, 2021
they've changed to SHP. online services vanished. tried calling, no answer. if your having a heart attack, call 999. no, i want to speak to a doctor!. never happens.
Hospital letter instructions + prescriptions
January 18, 2021
Unable to arrange repeat prescription. Still experiencing problems with the delay with phone calls being answered since the takeover by SCH.
Loss of quality and caring since SHP
November 19, 2020
Transactional approach, letters sent to doctors i have never heard of and no follow up. 2 hospital letters discussed which had not had actions followed up and no contact. Dangerous practice. Return to Jacey Practice in Shirley and Dickens Heath please not this anonymous conglomerate which just causes me to have to contact you more and more for things that would have been resolved with a single consultation with a doctor who has known me for 20 years.
On phone for 105 minutes
November 15, 2020
I’ve tried to see a doctor twice since lockdown began. The first time I hung up after 30 minutes. The last time on 3rd November I was on the phone for 100 minutes before I could even make an appointment to speak to a doctor on the phone two days later.
Surely this is not the definition of open for business I keep hearing from GP’s on the TV and in the press.
Surely this is not the definition of open for business I keep hearing from GP’s on the TV and in the press.