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Reviews (84)

Excellent care

August 4, 2022
My dad is on dialysis and has been for a very long time. He receives excellent care.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your father has received from the dialysis team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Pain Clinic

July 25, 2022
Attend the pain clinic at the QE. They are excellent. get regular appointments via text. Dr Blainey is brilliant. He gives me the injections in the Spine every year. Excellent Service and provides information and advice with updates.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that your experience at your regular pain clinic appointments has been so positive and your doctor has been so informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Great service but could have been better

July 21, 2022
Breast cancer - opetation in Solihull and reviews/follow ups took place in QE.
The hospital was really brilliant, although no family support during these visits as it was during covid and they did not allow any carers. With Dyslexia i would have liked a family with me and with anxiety of the cancer.
Received regular calls and questions were answered with advice.
Waited 15 months for radiation. no body said that i would be that long. i was advised 12 months
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. Whilst we are sorry to hear that you had a long wait for radiation treatment we are pleased to hear that other aspects of your breast cancer care at the QE and also Solihull Hospital were so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

communications not clear

June 27, 2022
poor communication on appointments. Received letter advising to go to hospital for face to face appointment but when I got there they advised the appointment was on the phone. I got marked as not attended because of not being able to answer the phone.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication failures which led you to be erroneously marked as a 'Did Not Attend' at an appointment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

excellent service

June 27, 2022
bham womens is excellent and they provided excellent service.
Anonymous

Waited 12 hours to be seen in A &E

Accident and emergency services
April 20, 2022
Arrived at A & E at 9:30 pm - was triaged within 2 hours but then had to wait until 9:30 the next morning to see a doctor - the place was heaving, freezing cold, no information about waiting times etc. I was diagnosed with lung cancer at 10am the next morning. This review is purely about A&E not the hospital as a whole who have been great since my diagnosis.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department but glad to hear that your care afterwards was good.

If you think it’s appropriate we are keen to listen to your concerns about your visit to the Emergency Department in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Sent my mom home to early with covid 19 ????

Ward 513
October 10, 2021
My mother was rushed in with COVID-19 . Sent her home within a week. Even though she had COVID-19 / pneumonia. Why send her home ? Was rushed back in to Heartlands hospital a few days later critical and passed away a week after her 80th birthday. If they kept her in a little longer she may have lived. The nhs let her down. Did try making a complaint to the PALs department but no reply and nearly 12 months after her death.
Tony Cave

Reply from UHB Queen Elizabeth Hospital

Dear Tony

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were so many issues with your mother's care and that you didn't hear back promptly from the PALS team. We hope they eventually got in touch.

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Nothing but 100% attention

Accident and emergency services
August 27, 2021
An excellent, thorough and friendly visit under a worrying episode
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received in what sounds like worrying circumstances.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Referred for skin cancer treatment

Cancer services
August 26, 2021
I was referred for treatment last year but I am still waiting. I could not recommend UHB whose cancer treatment service seems to have collapsed.
John

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with the skin cancer treatment you were meant to receive and hope you have received it by now.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Too costly to travel to this hospital

Diabetic Medicine
June 28, 2021
Have requested a transfer to a more local hospital as it costs me £26 a visit to this diabetic clinic.
Margaret Connolly

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are sorry to hear that there was an issue with cost of travelling to the hospital and hope this has now been resolved.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Queen Elizabeth Hospital

Contact

0121 627 2000

Birmingham
B152TH

Location

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