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Reviews (84)

Having cancer treatment, very well organised,

Cancer services
June 28, 2021
Staff all very welcoming and empathetic, no waiting about except for transport home, have waited nearly 3 hours.
Margaret Connolly

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are pleased to hear about the well organised cancer treatment you received and in particular how welcoming and empathetic the staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Cancer care for my husband over a 10 year per

Cancer services
June 26, 2021
All aspects of the care and treatment we received including operations, radiotherapy and chemotherapy were given in a way that made us feel cared for and confident that we were being well looked after. The only flaw was in the way we were treated by the MacMillan nurses,[names withheld]. [Name withheld] especially was unhelpful and at times obstructive. After promising our consultant that she would arrange chemotherapy appointments, she neglected to do so. When we chased it up with her, she told us to do it ourselves. My husband did not want to make things worse so did not make any complaint.
J Minhas

Treatment for my daughter in law was superb.

Cancer services
June 26, 2021
Diagnosed with an extremely rare cancer, treatment was speedy and superb as is the aftercare and follow treatment.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your daughter in law received - in particular the speed it was delivered and the aftercare she was provided with.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No reply after GP made a referral.

Gastrointestinal and Liver services
June 25, 2021
The review should have taken place by 9th June, it tells you to phone if you haven’t heard anything by then and when you do you just get told it will be 60 weeks ! Not even a telephone consultation with them, poor service.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you did not have a review when you expected to.

If you think it’s appropriate we are still keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Queen Elizabeth Hospital

Contact

0121 627 2000

Birmingham
B152TH

Location

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