UHB Heartlands Hospital

My experience in maternity has been good. The staff have been nice and I have felt well looked after.

Very good care from maternity. The staff are friendly, well informed and communicate well. I have always been seen for appointments on time.

The staff here are nice but wait times tend to be longer than average.

I have had a very good experience here so far. The hospital is easy for me to get to and the staff are very good. I would like to receive the rest of my maternity care here.

I visited Heartlands for a C-section and the lack of staffing meant that I was waiting a long time for pain medication and dressing. There seemed to be a lack of communication between staff which led to a lot of confusion.

I visited Heartlands for a number of scans. There was a lack of staff and the facilities were poor.

My experience has been good, I was seen on time and the staff were very supportive and knowledgeable. I felt comfortable asking questions and the communication from the staff was good.

Everything went fine with my early assessment. The staff were great and were very reassuring. I am satisfied with the care I was given.

My experience was awful. I had an 18 hour wait to be told that they did want to keep me in but were sending me home because there were no beds.

I spent four days as a patient at Heartlands hospital. The care I received was good but compared with the care at other UHB hospitals I do think that my experience could have been better. They lack the personable care that I have received elsewhere. This could be because the hospital felt much busier and maybe the staff just did not have the time to provide that service.