UHB Heartlands Hospital

I have attended regular appointments at Heartlands hospital antenatal department. I am usually seen quickly and my appointments have gone smoothly.

I have attended several appointments in the antenatal clinic during this pregnancy. My experience has been very good, on occasions when I have arrived early I have been seen early which was great. The doctors and midwives have all been very friendly.

My experience of maternity care at Heartlands hospital has been good. I find the department much busier than when I attend the Solihull clinic and waiting times are much longer. The midwives are very good, and I have been happy with the service.

I received excellent care from all members of staff in my visit to the COPD clinic.

I received excellent care from the great team of staff in the cardiology department.

My experience was very mixed. I was initially taken onto the induction ward, where I was not checked regularly. I was told that checks should be done every 4 hours but I went over 8 hours without being checked due to the staff being busy. My labour experience was wonderful. The doctors and surgeons were amazing, and I felt very safe and reassured in their care.

I have had to attend appointments with the diabetes team. The nurses are just wonderful and so friendly and helpful, I have no complaints.

I am under the care of the diabetes clinic. My experience has been good, they have been very thorough and I have undergone lots of different tests. I have been referred to a liver specialist but I am still waiting for an appointment to come through, I have been waiting for a long time.

I was admitted to ward 21 after a bad fall. They took good care of me, and my experience was good.

The staff on ward 10 have taken excellent care of my elderly parent. They were admitted for 8 days. They have dementia and are very frail, the staff were attentive, encouraging them to eat and to move about. The doctors and nurses were very clear in their communication with our family. We felt reassured and that he was safe in their care.