Bosworth Medical Centre

The doctors are very good when you see them but accessing appointments is difficult. The receptionists are nice enough, there just does not seem to be much they can do, and you just have to suffer. I was recently told that my x-ray and mri results were available to access online but I have been unable to do this as I am not good on the internet. I have been trying for the last couple of weeks to get an appointment to get my results which has been difficult. I do now have an appointment though.

I have never had a problem with the surgery. The attitude and quality of care from the staff and medical professionals is very good. I always feel listened to. Mental health and depression is taken very seriously and I feel well supported. The nurse practitioner is very good. I have regular medication reviews which they are very good at booking, and I have never missed one. The staff including medical professionals always do what they say they will, which I am very happy with. They are a lifeline for me. They could improve the surgery by addressing the phone line system which makes it very difficult to get through on the phone. Despite this there has been a recent improvement of appointment availability.

The doctors have been a great support to and are really helping me cope with my anxiety and panic attacks. Recently I have been having problems with my medication and the doctors have been very thorough in working with me to get them right. I have felt listened to and I can only thank them for treating me with kindness. They have referred me quickly when necessary, and my experience overall has been excellent.

I do not go to the doctors very often and when I need an appointment a carer makes the appointment for me. I always get an appointment when I need one. I see different doctors when I visit but I always have a carer with me so I feel okay with it.

My experience of the surgery is fantastic. The receptionists are great and the doctors are nice too. I can always get an appointment when I need one and I'm seen in good time.

I have no problems getting an appointment and the doctors are friendly and helpful.

The doctors have been very supportive, caring and helpful, but unfortunately my general experience is hugely impacted by the problems I encounter when trying to book appointments. You have to hold for a very long time, to then be triaged by a receptionist, and you are still not guaranteed an appointment. It is very frustrating and such a shame because once you see a doctor they really are fantastic.

I have been seen by GPs at this surgery when I have been unable to book an appointment at my own surgery. I have found the doctors to be very good and I have been happy with the services provided.

I never see the same doctor twice. To get a face to face appointment you have to tell the receptionist what your problem is, then often you are called back by a doctor before you are offered a face to face appointment. Its very frustrating after going through this process when you see a doctor they then ask you what the problem is or how they can help. I recently saw a doctor who asked me what I thought I had. I explained to them that I was there to find out what was wrong and that is why I needed to see a doctor.

I attended the surgery for a routine blood appointment, and on talking to the nurse and explaining how I had not felt right they sought assistance from a GP. They were thorough in their examination and advised me to go the A&E because they were concerned about my symptoms taking into account my medical condition.