SHP - Grove Surgery

I asked for an emergency appointment to have bloodwork done and was told I couldn't be seen here and had to go to Shirley. I was told to catch the bus but I was not able to do this due to health issues. In the end I went to a private GP because access is so poor through SHP.

I have found it so hard to get a doctors appointment that I have paid privately to see a GP. I just cannot get through on the telephone.

I am new to the surgery and I have found them to be good so far. I have not experienced any difficulties.

Overall I am happy with the service although it can be difficult to get an appointment. The diabetes nurse is excellent. Parking is limited but I do manage to park ok with my blue badge.

I cannot fault the surgery. I have no problems getting appointments, and I receive text message reminders to book in for routine appointments. I find it easiest to pop into the surgery to book appointments. The doctors were excellent during a recent cancer diagnosis and treatment.

I wanted an appointment with the doctor about my ongoing medical problems. They tried to send me to a different surgery. I told them I am not well enough to drive or use public transport and that I am walking distance from my surgery. Accessing appointments is difficult, the service they offer is rubbish.

I am happy with the care I receive. I really like the doctors here. They have time for people, they listen to what I have to say, and seem to genuinely care for their patients.

I have a diabetes check up every year with the nurse. I am happy with the care.

The staff are great and very helpful, and the doctors are wonderful. The problem is accessing the services. It takes numerous calls to get through and then its quite normal to be 40th in the queue. The people caring for the patients is not the problem, the problem is the structure and systems in place. The problems need addressing urgently.

The staff are very helpful. I like to see the same GP, and put up with the long waiting times to see them.