SHP - Grove Surgery

The service is really good. The receptionists are really nice, and very helpful. I never have a problem getting an appointment.

I can normally get an appointment when I really need one. The surgery is fantastic when it comes to children, I can always get urgent/on the day appointments for my child if they are unwell.

I have no problems with the surgery. I manage to get appointments if I need one. I find the surgery very good when I need appointments for the children.

The staff are lovely, and the doctors are great, they always have time for you. They have made referrals quickly for me. I have been very happy with their level of care. The problem is the phone line. It is so hard to get through. I find it easier to get an appointment by popping into the surgery.

The surgery has lovely staff and doctors. The phone lines are a bit of a nightmare and I try and pop into the surgery to book an appointment when I need one. The receptionists are very friendly and helpful.

The service received is excellent. Customer service from the receptionists is is very good and the doctors are fantastic.

The surgery has really improved and being able to see a doctor is great.

It is difficult to access appointments, with long call waiting times. It is very difficult or near on impossible to book an appointment in advance (not same day), or to see the same doctor you saw the last time. I was sent for an ECG at a different surgery, and never got a follow up appointment. I have not been given blood tests results either.

There are very few appointments available. It is difficult to phone for an appointment, there are often 40 people in the queue.

The practice advises that they no longer book appointments in advance, and you can only book on the day emergency appointments. So for non-emergencies you are told there are no appointments and you will not be seen. For over 10 years I was concerned about symptoms but the doctor continued to put it down to my weight. It turns out that I had an internal cyst the size of a loaf of bread and my GP ignored it due to 'fat phobia'.