SHP - Grove Surgery
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Based on 140 reviews
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Reviews (140)
Hard to get an appointment
May 10, 2023
It is difficult to get an appointment and you are unable to book an appointment for later in the week. I am generally happy with the care and treatment once I have had an appointment.
Good but hard to get appointment
April 27, 2023
Overall I have good experiences when visiting the surgery. The problem is that its hard to get an appointment.
Phone appointment improved
March 31, 2023
Phone lines have improved, I called this morning and I was able to get appointment to come and see the doctor.
Access to appointment improved
March 31, 2023
The appointment system has improved a lot respect to last year.
Good improvement
March 31, 2023
Always caring and attentive to me. Doctors here are professionally great and I appreciate them all.
Very accommodating of extra assistance needs
March 31, 2023
My experience of the surgery is very good. I have no difficulty getting an appointment. I am unable to use the phone lines to book appointments due to a hearing impairment. The staff understand this and I am able to attend in person to book appointments. The staff are always friendly and helpful and the doctors are great.
Great service despite language barriers
March 31, 2023
I have had no difficulties accessing a GP despite language barriers. The surgery has been very good.
Hard to see a GP
March 30, 2023
There are never any GP's available to see you, they try and send you to an alternative surgery which is totally inconvenient because of the distance. Its closer for me to go to the hospital.
Difficult to access face to face appointment
February 20, 2023
Very difficult to get face to face GP appointment. I am told to phone first in order to get face to face appointment but the phone lines are busy from 8am and I wait in a queue to then be told that there are no appointment for the day. It is very frustrating.
Friendly and efficient
February 20, 2023
Everything from appointment, prescription, blood test and seeing the doctor has been great. The receptionist staff are friendly and helpful.