SHP - Grove Surgery

Registering with this practice has been very difficult. The admin process is very slow due to having to contact your previous surgery and waiting for them to update their records which seems very complicated. This admin process needs updating. Whilst this has been frustrating the GPs and reception/admin staff have been very good.

The surgery offers a great service once you get in. Booking the appointments is the stumbling block. I do find that if you pop into the surgery the receptionists will do their best to accommodate your needs but the phone lines are a nightmare.

The GPs and reception staff are great, it's just difficult to get an appointment. The phone lines are always very busy and it is not always convenient to attend the surgery to book in person. Otherwise the care and helpfulness is brilliant.

I am generally happy with the service but it is let down by the difficulties I experience trying to book appointment.

I am quite happy with the service offered by my surgery. The receptionists are very kind and helpful. It is not easy to make an appointment over the telephone, and I find it easier to book in person. Living locally this is not a problem but it can be difficult when your not feeling your best. Dr Powell is my GP but I rarely get to see them. I am quite happy that I can see a female doctor when requested.

I attend every three months for injection but have recently had a number of appointments cancelled by text message. This has been very frustrating as some cancellations have come through very last minute and has meant that we have to come into the surgery to re-schedule them. Amanda, the receptionist, is lovely and very helpful. The surgery is generally very good otherwise.

I find it challenging to get an appointment over the telephone. It is normal to be holding for up to 30 minutes before you get to speak to someone.

I come in for regular blood tests and I am always seen on time. The staff are excellent, especially the reception staff. Appointments can be booked on line now too which is great.

The doctors are excellent in particular Dr Staverley. They take the time to listen and care for you, they offer an exceptional service. The receptionist, Amanda, is lovely and goes above and beyond to help. I have no complaints at all.

Phoning for an appointment can be a problem. Last time I called I was number 43 in the queue. I gave up and came in person and booked an appointment with no problems at the reception desk. The GP's here are excellent and very helpful. I have been a patient here since 1967, things have changed over the years but I have no complaints.