UHB Heartlands Hospital

I have been under the care of Heartlands Hospital for the past 6 years. I have been cared for by the diabetes team, who have been very good.

My experience was very good. I found the staff very friendly and professional. I was brought in by ambulance for emergency treatment. Treatment was administered quickly and the staff were great. They really looked after my relatives and reassured them that I would be ok.

I am happy with the service, treatment and care. The staff are fabulous and I have been well cared for at appointments. The only problem I have is the parking, its very hard to find a space.

I had a 5 hour wait to be seen on the medical assessment unit. A number of tests were carried out including a CT Scan and x-ray. My canula was pulled out in the corridor which I did not think was great practice. On the whole my experience was okay and would have been better if the waiting times were not so long.

I attended A&E at Heartlands Hospital but was quickly redirected to the Badger Clinic. There I had an awful experience. The department was dirty with rubbish everywhere. After a 12 hour wait, the staff did nothing and I was given painkillers and sent home.

The service is very slow. I came to the hospital for a blood test and was waiting for over an hour.

The only negative point about this hospital is the parking. I have a disabled parking badge but it's not very easy to get a space to park. The spaces are always full. On occasion it takes me over half an hour to find a parking space.

I attend the Asthma Clinic every 4 weeks for specialised asthma treatment and the service has been excellent. I am always very well looked after. I have injections every 4 weeks, and this treatment is working very well for me. I also attend every 5 weeks to see the asthma care team. Again they are excellent, they check me over, offer advice, provide therapy and they provide outstanding support. The food in the cafe at the hospital is great, the soup is lovely! Overall I feel very well looked after and I am very grateful to the wonderful team for taking such good care of me. The treatment has changed my life. It is just fantastic.

I recently spent 2 weeks at Heartlands Hospital and felt well looked after. The communication from the staff was very good. My only complaint was that the food was terrible, it was either cold or unusual combinations meaning I had to rely on cereal bars and biscuits.

I was referred to Heartlands Hospital by my GP for a hearing test, due to suffering from tinnitus. I attended the appointment and it went okay. I was given a CD and booklet of information, and was told that I would be booked in for another appointment. My test results were lost and I did not receive another appointment. I was then contacted by my GP by letter stating that I had not attended my hospital appointment. I am very disappointed by the service I have received.