UHB Heartlands Hospital

I was sent to the assessment unit at Heartlands hospital by my GP, due to concerns about my kidney function. The care was good but I experienced communication difficulties with the doctor. I have nothing but respect for the doctors and nurses working for the NHS but when you struggle to understand the doctor who is trying to explain what tests are going to happen and what your diagnosis and treatment plan is you need to be able to understand them and they need to be able to understand you. The doctors spoken English was very poor and I did not feel that they understood me either.

I had a 12 hour wait to be seen in the A&E department. I was brought in by ambulance and spent a good few hours sitting in that before I even made it into to the department. I was as happy with the care as I could be given the amount of/lack of staff working. The department was absolutely filthy, years ago hospitals were spotlessly clean its a disgrace.

My autistic daughter had to attend the hospital. She was kept waiting in a room with no explanation at all. It was not a good experience.

I attended Heartlands Hospital for skin cancer tests. The staff were wonderful and took great care of me during my appointment. Unfortunately the results were inconclusive and I had to be booked in for a biopsy at another hospital.

I was the victim of a violent assault and was taken to Heartlands Hospital's A&E department. I had suffered a head injury but spent over 4 hours waiting to be seen. I was happy with the care once I was seen and a number of tests were carried out. The wait on a busy Saturday night after the trauma of my attack was horrible.

I was admitted to Heartlands Hospital for 6 weeks and was treated for problems with my arm and shoulder. The service and care I received was quite good. I had no complaints.

My experience of the A&E department at Heartlands Hospital was very good. The care I received was excellent.

My brother recently received end of life care at Heartlands Hospital, and sadly passed away. He was very well cared for and the staff were wonderful. They communicated well with us and our family were well supported and cared for by the staff during a very difficult time.

I recently attended for an endoscopy procedure. It all went well. The staff were fantastic and took very good care of me. I cannot fault my experience.

I recently had a suspected heart attack. I spent over 23 hours in the A&E department, but the care and treatment was very good. Lots of tests were carried out and they found a blockage. I was admitted for further treatment. Overall I was satisfied with the service.