UHB Heartlands Hospital

The care from this service was awful. When I was discharged the staff told my elderly wife that she would have to get a wheelchair herself and push me out to the car park. When she explained she wasn't able to do this a member of staff pushed the wheelchair to the entrance but told us we had to leave the wheelchair there. This meant I had to walk across the car park unaided which was very difficult.

This service seems to be extremely disorganised. While the care from the consultant and his team was excellent there were a lot of issues overall. At the end of my stay after an operation I was sent home early after waiting most of the day for an MRI as they needed the bed. I then received no aftercare at all and had to chase this up myself.

I attended the A&E department after a fall. I had to wait a few hours to be seen but once I was the care I was provided was good. I had an X-ray and a number of other tests. The staff seemed to be very busy throughout my time here.

On a recent visit I was waiting for 5 hours to be seen by a dermatologist. I do not understand how nothing has been done to improve this hospital as seemingly nothing works.

The A&E department at this hospital is disgusting, there was rubbish everywhere and it seemed like it had not been cleaned in a long time. I walked out in disgust before receiving treatment.

I was helped into the A&E department by a security guard who got a wheelchair for me since I was feeling unsteady. I was then sat in this wheelchair for 7 hours on ward 19 waiting to be seen. When I was eventually seen all of the tests went well and I felt well cared for.

My experience of Heartlands Hospital has been positive. They have been very good.

I visited this hospital for a chest X-ray. I was waiting a long time for the results and had to chase this issue with my GP in order to eventually receive them.

I contacted this Hospital after being recommended to do so by my GP. I was told that I would receive a call back from the prostate team but I never did. I eventually received an appointment letter but this appointment was later changed to a telephone call and eventually cancelled. I was then told that I had been given an appointment at the QE but if I could not attend at the scheduled time I would have to wait to be referred again.

I visited the vascular services department for a CT scan and I was not happy with the follow up from this service. I was given a telephone appointment with the consultant secretary who gave me nothing official to show the results of the scan. I am now having to wait for them to communicate with the orthopaedic surgeon so that I can receive a knee surgery which was delayed by these vascular issues.