SHP - Grove Surgery

I find the surgery quite good, although I do quite often get asked to attend other surgeries for appointments, which is ok.

I care for my elderly father, and his doctor at Grove Surgery is very very good. The biggest problem we have encountered is poor communication between the GP, the respiratory team and the district nurses. I have had to do so much chasing for information and requesting that they share information with each other. It has been very stressful.

I asked for an emergency appointment to have bloodwork done and was told I couldn't be seen here and had to go to Shirley. I was told to catch the bus but I was not able to do this due to health issues. In the end I went to a private GP because access is so poor through SHP.

I have found it so hard to get a doctors appointment that I have paid privately to see a GP. I just cannot get through on the telephone.

I am new to the surgery and I have found them to be good so far. I have not experienced any difficulties.

Overall I am happy with the service although it can be difficult to get an appointment. The diabetes nurse is excellent. Parking is limited but I do manage to park ok with my blue badge.

I cannot fault the surgery. I have no problems getting appointments, and I receive text message reminders to book in for routine appointments. I find it easiest to pop into the surgery to book appointments. The doctors were excellent during a recent cancer diagnosis and treatment.

I wanted an appointment with the doctor about my ongoing medical problems. They tried to send me to a different surgery. I told them I am not well enough to drive or use public transport and that I am walking distance from my surgery. Accessing appointments is difficult, the service they offer is rubbish.

I am happy with the care I receive. I really like the doctors here. They have time for people, they listen to what I have to say, and seem to genuinely care for their patients.

I have a diabetes check up every year with the nurse. I am happy with the care.