SHP - Grove Surgery

I am quite happy with the service offered by my surgery. The receptionists are very kind and helpful. It is not easy to make an appointment over the telephone, and I find it easier to book in person. Living locally this is not a problem but it can be difficult when your not feeling your best. Dr Powell is my GP but I rarely get to see them. I am quite happy that I can see a female doctor when requested.

I attend every three months for injection but have recently had a number of appointments cancelled by text message. This has been very frustrating as some cancellations have come through very last minute and has meant that we have to come into the surgery to re-schedule them. Amanda, the receptionist, is lovely and very helpful. The surgery is generally very good otherwise.

I find it challenging to get an appointment over the telephone. It is normal to be holding for up to 30 minutes before you get to speak to someone.

I come in for regular blood tests and I am always seen on time. The staff are excellent, especially the reception staff. Appointments can be booked on line now too which is great.

The doctors are excellent in particular Dr Staverley. They take the time to listen and care for you, they offer an exceptional service. The receptionist, Amanda, is lovely and goes above and beyond to help. I have no complaints at all.

Phoning for an appointment can be a problem. Last time I called I was number 43 in the queue. I gave up and came in person and booked an appointment with no problems at the reception desk. The GP's here are excellent and very helpful. I have been a patient here since 1967, things have changed over the years but I have no complaints.

It is difficult to get an appointment and you are unable to book an appointment for later in the week. I am generally happy with the care and treatment once I have had an appointment.

Overall I have good experiences when visiting the surgery. The problem is that its hard to get an appointment.

Phone lines have improved, I called this morning and I was able to get appointment to come and see the doctor.

The appointment system has improved a lot respect to last year.